RECEIVING BOARD SHIPMENTS

Because our composite boards are too large to ship UPS or FedEx, we contract with several different freight companies around the US to get your Naish boards to you. We insure all our boards for transportation.

AVERAGE TRANSIT TIMES FROM OUR GEORGIA WAREHOUSE

  • Destination to US East Coast = 5-10 DAYS
  • Destination to US West Coast = 1-2 WEEKS
  • Destination to Hawaii or Alaska = 2-3 WEEKS

PLEASE FOLLOW THESE INSTRUCTIONS WHEN RECEIVING YOUR NAISH BOARD

  1. A freight company will contact you by phone to schedule a delivery date and time.
  2. Someone MUST be present to receive your board.
  3. Upon receiving your package and BEFORE you sign the delivery receipt for the driver:
    • Open the box to inspect your items that they are in good condition
    • If the board is in good condition, sign for the package and enjoy your new Naish toy.
    • If there are issues, please follow below:

WHAT TO DO IF THERE ARE DAMAGES

We pack our boards to withstand transportation from our warehouse to your door. Sometimes the boxes may get damaged during shipment, but more often than not, the boards inside are untouched.

A damaged box does not always mean a damage board. However, if you do find shipping damages on your Naish product, please do the following:

If there is OBVIOUS STRUCTURAL DAMAGE to the board

  • Note the damage on the delivery receipt and REFUSE the package (give back to the driver to return to Naish).
  • Take picture of the delivery receipt showing your damage notes
  • Take pictures of damages on both the box and board 
  • Call us at (509) 493-0043 or email us at usa@naishsails.com and we’ll make it right. Please have your order number ready.

If there is ONLY COSMETIC DAMAGE to the board

  • Note any damages on the delivery receipt and ACCEPT the package
  • Take picture of the delivery receipt showing your damage notes
  • Take pictures of damages on both the box and board
  • Call us at (509) 493-0043 or email us at usa@naishsails.com and we’ll make it right. Please have your order number ready.

You will need all the information above in order to make a shipping claim with Naish USA. Please note that if the instructions are not followed or pictures are missing, shipping claims may be delayed or rejected. Thanks for your cooperation!